Therap Service

Open your day in Therap by jumping straight into the work that matters. Direct support professionals and clinicians can record services at the point of care on web or mobile, capture progress toward goals, attach photos or files, and collect signatures. Entries are timestamped, linked to individuals and locations, and easy to find later. Medication administration workflows guide each step to cut down on errors. Shift summaries help the next staff member see what changed, what’s outstanding, and what needs follow‑up. Smart alerts surface missing notes, overdue plans, and expiring documents before they create risk.

Program leads shape what staff see and do. Build custom forms without coding, set who can submit and who must approve, and route items based on role or location. Schedule shifts, connect services to authorizations, and watch dashboards reflect caseload status in real time. Incident reporting walks staff through required details, notifies the right people, and supports submissions to the correct authority based on incident type and jurisdiction. Export plan summaries, behavior charts, and utilization views for meetings or audits in a few clicks.

Administrators keep operations tight and compliant. Use role‑based permissions, require multi‑factor sign‑in, and rely on detailed audit logs for every change. Data is transmitted over encrypted channels and stored securely with backups and monitoring. Billing teams can validate units against authorizations, generate clean exports for state systems or clearinghouses, and reconcile denials with source documentation tied to each claim. Electronic visit verification links person, place, and time where required, supporting accurate claims and reducing paybacks.

For onboarding and growth, start with templates tailored to Intellectual and Developmental Disabilities programs and adapt them to local rules. Try changes in a sandbox, then publish confidently to production. New staff can follow role‑based training paths and practice with sample data before going live. Connect to HR, payroll, or analytics tools through supported exports or APIs to eliminate double entry. In‑app help and release notes keep teams current, and support specialists are available when you need guidance.